PRIVACY POLICY

Timeless Transfers
Website: https://timelesstransfers.pt/

1. Data Controller

This Privacy Policy explains how personal data is collected and processed by:

Company: Timeless Unipessoal Lda
VAT Number: PT515156680
Location: Faro, Portugal
Phone: +351 915 408 626
Email: info@timelesstransfers.pt

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identification data (name)
• Contact details (email address, phone number)
• Booking details (pick-up/drop-off locations, dates, flight details)
• Payment-related information (processed via third-party providers)
• Technical data (IP address, browser type, device information)
• Usage data (website navigation behavior)

3. Purpose of Processing

Personal data is processed for the following purposes:

• To manage and confirm bookings
• To provide transport services
• To communicate with customers
• To issue invoices and comply with legal obligations
• To improve website functionality and services
• To prevent fraud and ensure security

4. Legal Basis for Processing

We process personal data based on:

• Performance of a contract (booking and service delivery)
• Legal obligations (tax and accounting requirements)
• Legitimate interests (service improvement, fraud prevention)
• Consent, where required (cookies, marketing communications)

5. Data Retention

Personal data will be retained:

• For the duration necessary to provide the service
• For legally required periods (e.g., tax obligations)
• Until the user requests deletion, when applicable

6. Data Sharing

Personal data may be shared with:

• Payment service providers
• IT and hosting providers
• Drivers or service partners (strictly for service execution)
• Authorities, when required by law

We do not sell or rent personal data to third parties.

7. International Data Transfers

Where data is transferred outside the European Economic Area (EEA), appropriate safeguards will be applied, such as:

• Standard Contractual Clauses (SCCs)
• Transfers to countries with adequate protection levels

8. Data Subject Rights

Under the General Data Protection Regulation (GDPR), users have the right to:

• Access their personal data
• Rectify inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability

To exercise these rights, contact:
info@timelesstransfers.pt

9. Security Measures

We implement appropriate technical and organizational measures to protect personal data, including:

• Secure servers
• Encrypted communications (SSL)
• Restricted access to data

10. Cookies and Tracking Technologies

We use cookies to:

• Ensure website functionality
• Analyze traffic and usage
• Improve user experience

For more information, please refer to our Cookie Policy.

11. Marketing Communications

If applicable, marketing communications will only be sent with the user’s prior consent.

Users may withdraw consent at any time.

12. Third-Party Services

Our website may use third-party services such as:

• Google Analytics
• Booking tools
• Payment gateways

These providers may process data according to their own privacy policies.

13. Complaints

Users have the right to lodge a complaint with a supervisory authority.

In Portugal:
CNPD – Comissão Nacional de Proteção de Dados
https://www.cnpd.pt

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be published on this page.

15. Contact

For any questions regarding this Privacy Policy:

Email: info@timelesstransfers.pt
Phone: +351 915 408 626